Refund Policy

At Elite Marketing Group Sdn Bhd, we are committed to providing a transparent and fair experience for all our customers. Please read our refund policy carefully before making any payments.

 

Advance Payment Requirement

Certain products or services require advance payment before we proceed with the application or case submission process. This will be clearly communicated at the time of purchase or service agreement.

 

Unsuccessful Applications

In the event that the application is not approved, we will issue a full refund to the customer’s appointed bank account within 3 working days from the date of notification.

 

Customer-Initiated Cancellations

If the customer decides to cancel the application while it is still in process, no refund will be provided. This is due to the time, resources, and administrative efforts already committed to handling the case.

 

We reserve the right to make changes to this policy when necessary. For any questions or clarification, please contact our support team at admin@elitemarketinggroup.org